The service
Careotics provides software for care operations, workforce coordination, communications, records, reporting, billing support, and related workflows. Features vary by plan, region, tenant configuration, and role.
Accounts and access
Users must provide accurate account information, protect their credentials, use only the access granted to them, and promptly report suspected compromise. Agencies are responsible for inviting the right people, configuring role permissions, and removing access when it is no longer appropriate.
Care decisions
Careotics is an operational and decision-support platform. It does not replace professional judgement, emergency services, clinical governance, or an agency's obligations to follow applicable law and care standards.
Acceptable operation
Customers may use Careotics only for legitimate care and business operations. They must not attempt to bypass authentication, access another tenant, upload malicious content, interfere with service availability, or use the platform to discriminate, harass, or cause harm.
Changes and support
The platform and these terms may change as the service evolves. Material changes will be communicated through the service or the account contact. Support and service commitments are governed by the applicable order, plan, or agreement.